Manage Your Account
Cancel, update payment, or get help with your subscription
Cancel, update payment, or view invoices
Cancel Subscription
Cancel your subscription anytime. No questions asked.
Go to Billing PortalUpdate Payment Method
Change your credit card or payment information.
Update PaymentView Billing History
See all your past invoices and payments.
View InvoicesRequest Refund
Not satisfied? Contact us for a refund within 30 days.
Request RefundBilling Questions
How do I cancel my subscription?
You can cancel anytime from your billing portal. Click 'Go to Billing Portal' above, then select 'Cancel Subscription'. Your access continues until the end of your billing period.
Will I be charged after canceling?
No. Once you cancel, you won't be charged again. You'll keep access until your current billing period ends.
How do I get a refund?
We offer a 30-day money-back guarantee. Email support@prepry.com with your account email and we'll process your refund within 3-5 business days.
I don't recognize a charge from Prepry
Charges appear as 'PREPRY' or 'PREPRY.COM' on your statement. If you share a card with family members, they may have signed up. Contact us at support@prepry.com and we'll help identify the charge.
How do I use the Pass Guarantee?
If you completed 80% or more of your exam prep and didn't pass your registry exam, email us at support@prepry.com with your exam results. We'll extend your subscription free of charge.
Can I pause my subscription instead of canceling?
We don't currently offer a pause feature, but you can cancel and resubscribe later. Your progress is saved to your account.
Still need help?
Our support team typically responds within 24 hours.
support@prepry.com